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This privacy statement covers the site www.signandsignagain.com. Because this Web site wants to demonstrate its commitment to our users' privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
1. What personally identifiable information Sign & Sign Again collects.
2. What personally identifiable information third parties collect through the Web site.
3. What organization collects the information.
4. How Sign & Sign Again uses the information.
5. With whom Sign & Sign Again may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under Sign & Sign Again control.
8. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should first contact Sign World by e-mail at info@signandsignagain.com. If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/users/users_watchdog.php). TRUSTe will serve as a liaison with the Web site to resolve users concerns.
Information Collection and Use
Information Collection
Sign & Sign Again is the sole owner of the information collected on www.signandsignagain.com. Sign & Sign Again collects information from our users at several different points on our Web site.
Order
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address). Sign & Sign Again does not collect financial information (such as credit card number and expiration date) on this site. Financial information, if necessary, will be obtained either via telephone or in person. This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.
Information Use
The information gathered through this website at www.signandsignagain.com is utilized for purposes of billing and shipping of products, as well as delivering services produced by Sign & Sign Again. The information will also be used to "follow-up" with purchasers and clients to discover if purchasers and clients are satisfied with the products and services provided by Sign & Sign Again.
Profile
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We [do not] share your profile with other third parties.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Cookies are used on this site to allow our client to log-in to their respective "Client Pages". By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.
Third Party Advertising
The ads appearing on this Web site are delivered to users by ILTD Design Services (SBiNET). Information about users' visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site. For more information about ILTD Design Services , cookies, and how to "opt-out", please click here http://www.sbinet.biz/privacy.htm.
This privacy statement covers the use of cookies by SignandSignAgain.com only and does not cover the use of cookies by any advertisers.
Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. IP addresses are tied to personally identifiable information to enable our Web-based service.
Communications from the Site
Special Offers and Updates
From time to time, Sign & Sign Again may send out information about special offers, new products, new services, etc., via e-mail or other electronic transmission. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
These are the instances in which we will share users' personal information:
We Share Personal Information
Sign & Sign Again does not share personal information with third parties. We use the services of ILTD Design Services (SBiNET.biz) for the purposes of designing our website. These organizations do not have access to personal information collected from this website, and Sign & Sign Again will not share such information with these or other organizations.
Third Party Intermediaries
We use an outside shipping company to ship orders. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Business Transitions
In the event Sign & Sign Again goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
Choice/Opt-out
Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for information. For example, when users purchases products and services, we will e-mail the user with information about how to obtain the products and services, and give them the option to receive marketing and information material from Sign & Sign Again. Users will then have the option to "opt-out" of receiving these materials by "unchecking" the appropriate check boxes.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@signandsignagain.com. Or the user may contact us at (415) 241-2800, e-mail us at info@signandsignagain.com or by postal mail to:Sign & Sign Again, 219 9th Street, San Francisco, CA 94103 to opt-out.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware that we, Sign & Sign Again, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site, as well as our products and services. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.
Chat Rooms, Message Boards, and Public Forums
Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.
Security
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just "surfing".
If users have any questions about the security at our Web site, users can send an email to info@signandsignagain.com
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Support at info@signandsignagain.com.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
(415) 241-2800
Fax: (415) 241-2805
info@signandsignagain.com
219 9th Street
San Francisco, CA 94103
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